There are plenty of books, PC programs and consultants
to help write business plans. You should use any of those resources
that are available to you. But don't delegate responsibility for
the drafting. Lenders and investors need to know that you personally
understand the business and have the management skills necessary to
prepare the plan yourself. Use the resources to make a presentable
plan, but make sure that every decision in it is yours. There
is no magic format. A format that reflects your personality and
enthusiasm for the business will get just as much attention as a plan
created by a master. Here is one possible list of the sections:
Business
Description. Narrative description of the business,
its objectives and advantages. Detailed description of the product
or service. Include you analysis of the market, description of
the competition, reasons for customers to buy. Don't be bashful
about enthusiasm and big dreams. Save conservatism for the financial
section. If this section does not sell, the remainder probably
will not be read.
Management,
Operations, Personnel. How will the business be organized?
Who will do what? What facilities, machines and people are
needed? In this section you prove that you have the expertise
to make the business succeed. Concepts are more important than
details. Include sources of help in accounting, marketing, administration,
or any area in which you are not an expert. Include resumes, functions
and time commitments. Prove that you have thought of everything.
Financial Data.
Projected income statement and cash flow plan. Be conservative.
This section proves that the loan will be paid back on time or that
the investment will pay off as scheduled. Use a computer spreadsheet.
Include a description of investments in the business by you and anyone
other than the lender or investor that the plan is directed to.
Include a description of any collateral. It is generally necessary
to include your personal financial information.
5.1 Employees/Independent Contractor.
Don't try to
be tricky. If a person meets the definition of an employee,
that relationship cannot be changed to an independent contractor simply
by an agreement, or by use of a Form 1099 rather than withholding
taxes. If you don't withhold income taxes from employee
wages, there are penalties involved that are much more important than
any savings in characterizing them as independent contractors.
5.2 Record Keeping.
(Corporations)
Corporations
must have stockholders meeting and board of directors meetings, with
minutes. Minutes will help prove that the corporation is a separate
person, responsible for its own liabilities, because the minutes prove
that the board of directors is managing the business, not the owner.
When some plaintiff claims that the corporation is a sham and
he ought to be allowed to attach personal assets, I will need lots
of minutes, showing that the board managed the business, not the owner
(even if that's the same person).
5.3 Accounts. (Proprietorships,
Partnerships, Corporations)
Keep business accounts and assets strictly separate.
IRS acceptance of deductions depends on it. Sale of the
business will be easier. Converting a proprietorship to a partnership
or corporation will be easier. Business loans will be easier
to obtain.
5.4 Licenses and
Regulations
Comply strictly
with the licensing laws and regulations. (Contractors, plumbers, electricians,
roofers, employment agents, real estate brokers, barbers, etc.) Inattention
to the regs will cost much more time than learning and following them.
Failure to follow the regs often means that you don't get paid, and
may cost you the license, or fines. You must become an expert
in the licensing and other regulations governing your business.
I could tell you stories . . .
6.1 Do the Paperwork
Even if you have
administrative help, you must understand everything that the administrative
person is doing.
6.2 Don't Do Too
Much Paperwork
If your role
is operations and you have help (or a partner) for paperwork and administration,
don't hang around the office doing the administrative stuff. Make
sure you understand it, and that it is being done properly, but concentrate
on operations and marketing.
6.3 Be Stingy.
I have seen
a lot of businesses succeed and fail. There are many reasons
for both. There is one consistent thread that ties them all
together. As a gross generality, businesses that succeed have
a directing boss that is stingy, and businesses that fail have a directing
boss that is a big spender. Of course, this cannot be the primary
reason for success or failure, or even an important one. But it is
a consistent characteristic. If an employee (probably the sales
manager) says "You have to spend money to make money", don't
fall for it. Your response should be, "Maximize profit
on every dollar spent. We can't make any profit after running
out of cash." Drive employees and partners crazy with your
stinginess. Make them look at the ceiling and shake their heads when
you say, "Use the back of the paper; Buy the cheapest computer
that will do; Why do we need a carpet?"
6.4 Network Marketing
Go to all business
networking functions, like Chamber of Commerce mixers. Don't
be embarrassed. Everyone is there for the same reason; to talk
business, exchange cards, meet potential customers and suppliers.
When one of the people who attended decides they need your product
or service, you hope they immediately think of you. How can
that happen if you didn't introduce yourself?
6.5 Drag Your Banker
Into The Business
Bankers are a
good source of free advice to small businesses. Their help is not
limited to finance and accounting. They have experience with
many businesses and sometimes know a surprising amount about operations,
marketing. Many small business owners avoid involving their
banker because the banker will see the mistakes and sloppy procedures
and become nervous about the loan. Don't worry about it. They
know you make mistakes and don't have perfect procedures. Wake
them up, drag them to your shop. Use them to advise on how to
correct the mistakes and clean up sloppy procedures. Its all
free.
ATTORNEY
REFERRAL SERVICES
If you know someone who needs an attorney in Southern California
for any reason, call me. I have a network of friends who cover
most fields of law. If I can't help, one good way to find someone
in any jurisdiction is to call the local bar association and ask for
the number of their referral service. Ask the service for the
names and numbers of attorneys who have signed up for referrals in
the field you need.
Los Angeles County Bar Association Referral Service:
(213) 622-6700
Southeast District Bar Association Referral Service:
(562) 868-6787
Orange County Bar Association Referral Service:
(949) 440-6747
Here is a link to a list of referral services in every California county:
http://www.careerconfidence.com/newpage2.htm